Each time I have called Berken their customer service has been excellent. Their appointments are timely - very fast actually - and their technicians arrive on time. When we needed an a/c repair they gave us a repair and a replacement quote and were open and honest about each option. Their prices are fair and their knowledge is appreciated. I know this will sound silly to some but I greatly appreciated the fact they wore shoe booties any time they entered the house. They have never left a mess behind and have always been courteous and respectful. I recommend them to anyone who asks!
June 10, 2019
Great work and very pleased with all the staff at Berken Heating and Cooling. We received a fair price and the response on installing the air conditioner was timely.
April 28, 2019
Everyone at Berken Heating and Cooling was great to work with and they did an excellent job! My wife and I bought a house with electric heat. Berken had the high efficiency gas furnace and all duct work installed before the winter weather set in and had the air conditioner set up the next spring before any warm weather. We are very thankful for all their help! From a customers perspective they were perfect! Very fair price, friendly/helpful/timely service, and the work was done well. They were also transparent when communicating with us and it felt like they were working with us to achieve what was best for our house. Berken wasn’t our only bid for the project, but they quickly differentiated themselves from other contractors with the care they showed towards completing the work the right way. Would recommend them 100% to anyone!
April 6, 2019
Was very happy with Berken’s professional staff when installing our new furnace & central air. They did it in a timely matter.Hard workers,friendly, and efficient. A thank you to everybody from the front desk, right on down to the installers
March 29, 2019
Thanks very much for replacing my furnace after it failed during the very cold weather the end of January. Your speedy service saved us from the extreme weather. The service technicians did a great job of installing a new furnace, thermostat, and humidifier. The scheduling, installing, and paperwork went very smoothly. Thank you, Dean J
March 15, 2019
The prompt service that we received from the team at Berken Heating was exceptional. Our furnace broke and we had a new more efficient furnace up and running in a hurry! The service technicians were friendly and very clean. Thank you Berken Heating & Cooling! Beth V
March 8, 2019
The Berken Heating team has been awesome. Over the years they’ve always come through for us no matter what day or time we’ve called with a problem. Sometimes the technician could talk us through how to solve the problem over the phone and other times they’ve had to come out themselves. We recently needed to replace our 20 year old furnace since it no longer liked to start on its own every time. Jeff took the time to answer our questions and guide us in what would be the best option for us. Even though they are extremely busy this time of year they were able to fit us into their schedule very quickly. We definitely recommend Berken Heating & Cooling.
George & Lisa S.
December 29, 2018
We were very pleased with the overall service from the technicians and professionalism of the office staff. They helped guide us through several options to help determine what would work best for our home.
November 26, 2018
I had a great experience with Berken. I had been with another company for 18 yrs. Last winter, my Furnace crapped out on me @ about 10:30pm. This company did not reply back to me in my hour of need, among a half dozen other Heating & Cooling Co.’s Berken got back to me in short time, got me on my way. They won my business. I had them install my new Furnace last week. The guys were on time, friendly, & fast. The quality of work was excellent ! I highly recommend them for your future Heating & Cooling needs !
November 22, 2018
It was a cold November morning and our 29 year old furnace was on his last breath... My wife stayed up with him most of the night as he slowly died of exhaustion, leaving us with no heat. We contacted Berken in the morning and the technician gave the old guy his last rites. The next day Jeff rescheduled their appointments to help our emergency. Andy showed up on time to help us with our grieving process and install our new Carrier furnace which rapidly warmed up our house. RIP old furnace and long live Carrier. Thanks Berken! Ron K.
November 20, 2018
They are very efficient friendly timely and very experienced at their job. Very pleasing to have as service people. I will not mention competitors names, but best of all
November 20, 2018
Just had a new furnace and air conditioning system installed. Very impressed with Jeff’s customer service and the top notch service from the installers. Highly recommend Berken Heating & Cooling. *****Five star team.
October 13, 2018
It was great working with Berken Heating and Cooling they replaced our furnace a few years ago and now our A/C .They were very fast and efficient, we highly recommend them.
Rich and Lori L.
September 5, 2018
From start to finish the team at Berken exceeded all of our expectations. They took the time to explain the options available to meet our heating and cooling needs and provided a highly competitive quote. The installation process was flawless and the crew was great. We highly recommend Berken.
August 25, 2018
It is so reassuring to know that if I call, even on week-ends, that someone will respond and make sure that I have heat or cooling when needed.
August 20, 2018
Jay just left and I continue to be impressed with Berken’s products and service. We had a new furnace installed last fall and today Jay stopped by to start up the A/C. He is top notch. So knowledgeable and willing to teach us about new controls. When we purchased the furnace and A/C last year they told us they would run quiet and all I can say is WOW. We’ll be enjoying our outside patio very differently with the new A/C fan. As for the furnace, never heard it :-) and we were warm all winter long! Berken was the first place we turned to this spring to install our pool heater!
May 4, 2018
This past April 2018 we had a record snowstorm and our vent pipe was blocked causing the furnace to shut down and gas to leak. We called the Berken guys and they patiently talked us through getting it up and running for no charge. This is excellent customer service as well awesome business practice. We will definitely recommend them to others. Michelle & Tim D
Michelle & Tim D.
May 2, 2018
Jeff Berken and his team were professional from start to finish. He answered all my questions, I wasn’t rushed or pressured, and I got a quality furnace in the end. I would easily recommend Berken Heating & Cooling to others.
March 19, 2018
Andy & Ed replaced our furnace and air conditioner. It was a job well done in a timely manner. The guys were very cordial. It was a pleasure working with Berken.
Guy & Ida T.
February 6, 2018
We are very pleased with our new Carrier Infinity Furnace. Berken did a great job on installation. The job was done on time; install was clean, neat, and precise. Their pricing was competitive and fair. I would recommend Berken for new products as well as maintaining current HVAC in your home. They are very competent on maintenance and diagnostics.
February 4, 2018
We were very pleased with the quick and efficient installation of a high efficiency Carrier furnace. I highly recommend Berken Heating.
December 5, 2017
Thanks for your excellent work installing a new furnace. Working great, I would recommend Berken Heating & Cooling to everyone..
December 5, 2017
Berken Rocks!! I had 3 estimates set up Berken was first and thats all the further I got. Super impressed , everyone I dealt with was awesome !! I would recommend you all to anyone! Berken is the real deal, thank you all for your awesome customer service
December 5, 2017
We just had an Infinity furnace installed . This furnace is great as the house has never felt as comfortable as it is now. The temperature is amazing consistent- never up or down a degree from our desired temperature. Our previously furnace had a plugged heat exchanger and we could have had it repaired, but after researching this versus buying a new one, we chose the Infinity. Glad we did. The techs that installed it, were very quiet and friendly. I’d highly recommend this furnace and Berken’s to do the job.
December 5, 2017
Excellent sales representatives and installers. Very professional in every way! They were very helpful in our situation. Thank you very much Berkens Staff
December 4, 2017
We had an air conditioning unit replaced in July and are very happy with it, and the service we rec’d from Berken Heating and Cooling. We recommend them to all of our friends.
November 11, 2017
Thanks for your excellent work. We had an air conditioning unit replaced. The unit was installed quickly and is working great. We would recommend Berken Heating & Cooling.
July 16, 2017
My husband and I recently had to replace our air conditioning unit. We were very pleased with the speedy professional service we received. We are enjoying the cool air and our family would not do well without it. I would call them again in the future.
July 13, 2017
We just had a Carrier Infinity furnace, A/C, humidity and thermostat installed by Berkens. Thus far, totally impressed with what the system can do and how it’s operating. Can’t hear anything run, but know it has. The install techs were very friendly and professional. Impressed and glad we went to Berkens.
Al & Connie G.
June 27, 2017
We recently had a new A/C installed in early May. The process went very smoothly. I was recommended which air conditioner would fit our needs best, and an appointment was made. The installer arrived on time and gave special attention to keeping our floors clean. I witnessed him several times changing his shoes to make sure no mud came into the house. He was fast and efficient, even when he needed to leave and get more supplies at the shop. New A/C looks good and can’t wait to try it out! I found a coupon online soon after our installation, and was reimbursed with no hesitation. That is GREAT customer service! Thanks again!
May 19, 2017
I am so thankful for Berken Heating. My furnace had to be replaced quickly this winter. Jeff met with me and explained the products available and made suggestions for my home. The new furnace was installed quickly and professionally. I will recommend Berken to family and friends.
March 16, 2017
Just wanted to say a big thank you to everyone at Berken for a job well done in replacing our old furnace under very short notice. You recommended the right products to us and your folks are knowledgeable and professional. Also, after running our AprilAir for years which had been incorrectly installed by another contractor, your installers corrected the problem and we are finally enjoying real moist air! Keep up the good work and thank you for serving your community. Daniel S December 2016
January 29, 2017
Our heat exchanger went out the second week of January and we called Berken. They sent someome in a timely fashion and we were given an estimate. The new furnace was installed promptly. The service tech was professional and courtesy as was the office personal the I talked to on the phone. We were very satisfied. Thanks for the great service.
January 20, 2017
After 5 yrs of running fans and wiping off window every morning. We love our new HRV! 18 degrees and No moisture on the windows They used to be dripping with moisture. We ran the dehumidifier on the main floor, ran all 3 Bath fans. Not Now!! Happy Wife Happy Life!! Thank you Berken Heating.
Dave & Mary A.
December 9, 2016
The HVAC equipment at my rental property was quite old and have been repaired on two occasions by Berken Heating and Cooling. But now the furnace required a rather expensive fix. Not a good idea for an older, inefficient system over 20 years old. Jeff quoted me two options for replacing the system. I opted for a new Carrier system with a great warranty. This was on a Wednesday. By Friday afternoon, a new system was in place and operating. The installation looks great, works great and is very quiet compared to the old system . I have had an air conditioning unit replaced at my home last year by Technician Andy (who also did this installation). He is TOP NOTCH. There was not a scrap of debris or trash left any where. He and the other technician were courteous, friendly, helpful, and efficient. The next time I need HVAC work done, I will not be calling anyone else but Berken.
October 24, 2016
Jeff and his Efficient, Fast crew did an Awesome job for us! We knew our a/c probably wasn’t going to make it to the weekend and we had an event at our home that Friday. Call Jeff, he came out gave us all the quotes, called the next day and our unit was in and ready to go for our event! Now that is Great service and for a Good, Honest price! Jeff and his team are very friendly and knowledgeable! Our unit is running Great! We would definitely recommend Berken Heating & Cooling, Inc.! Very Satisfied!
Henry & Sue S.
June 27, 2016
We built our home about 2.5 years ago and our HVAC was installed by the contractor that my builder commonly used. From day 1 in our new home, we had issues getting my daughters room to heat to the same level as the rest of the house (up to 9 degrees different). The HVAC contractor came out to our house and informed us that we must have told them to place our furnace in the wrong place and offered zero solutions to our problem. At this point, it became clear that we needed to cut ties with this vendor and connect with different HVAC professional. I stopped in at Berken and explained our situation to Jeff. Jeff was GREAT! He started out by offering a few things that I could try on my own and coached me through things via email. When the tests that we tried did not impact the situation, Jeff and one of his techs came to our house, assessed the situation, and made recommendations. We ended up zoning our home, which completely corrected the issues that we were having. In addition to the zoning, Jeff and his team did all of the work in our basement that we were finishing and installed a great central vac system that my wife absolutely loves! If you are looking for an honest and knowledgeable HVAC professional, look no further than Berken.
May 2, 2016
Well Jeff, So far so good . A big Thank you to Mike and Henry for a superb job on the install of our new furnace and air conditioner. The first thing we’ve noticed is how quiet the furnace is, We’ll have to wait until next summer to check out the air conditioner , but we just know it’s going to be SWEET, especially compared to the old beast we got rid of . Thanks for everything , starting from your first visit with us to now ,Sincerely , Bob & Kathy
Bob & Kathy M.
November 9, 2015
We had wonderful service from our first phone call through receiving 2 services from Berken!! Friendly staff and fair prices!! Would definitely recommend Berken Heating!!!
August 10, 2015
Thank you so much for you excellent service. You are the best around and we know you will always do right by us. Friendly, helpful and caring.
December 4, 2014
I recently purchased a high efficiency Infinity gas furnace and a Infinity A/C from Berken Heating & Cooling. I went there because I always heard Carrier was a good product. At the showroom I met Jeff (owner/sales) who showed me some of the equipment on display. I had a lot of questions and Jeff did a good job at answering them. He said there was a spring cool cash rebate($1000) on top of the line equipment. Also a rebate from Wis. Focus on Energy($400). I made the purchase of the Infinity furnace and A/C and eight days later the two man install crew was at my door. These installers were friendly, skilled and worked steadly. The job looked good and was put together solid. In a little more than eight hours the job was done and the area cleaned up. I had the quiet A/C I wanted. We stood about six feet from the A/C running on the low stage and could carry on a normal conversation. The furnace has been on a few times (June) and also seems to be working well. Yes, I would recommend Berken Heating & Cooling Inc.
June 3, 2013
The Berken family gave my family great service at a fair price.
May 21, 2013
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